Marley Reilly
Customer Success Advisor & Fractional Leader
Marley is a seasoned Customer Success Executive with over 20 years of experience in client relationship management and 15+ years specializing in enterprise B2B SaaS technology.
She has worked at Meta, Salesforce, Dropbox, Oracle and privately held startups, managing over $200M in ACV. Under her leadership, teams have achieved 100% account retention and 120%+ NRR.
A human-first leader, Marley is passionate about employee development and organizational strategy. She has successfully built and led organizations ranging from scrappy, early-stage teams to departments of 30+ people.
Marley lives in Ojai, CA, with her family, and is a mom, competitive Masters swimmer, and rescue dog enthusiast.
Connect with Marley on LinkedIn.
Approach
Marley takes a pragmatic, holistic approach to building and aligning Customer Success with adjacent functions, strengthening operations, delighting customers, and driving revenue growth.
In her consulting practice, she partners with founders and organizational leaders to lay a strong foundation for Customer Success early on or to optimize existing teams.
By aligning Success, Product, Sales, Marketing, Support, and Operations, Marley designs and implements cohesive cross-functional strategies that drive retention, revenue growth, and customer advocacy.
Her approach ensures teams operate efficiently and collaboratively, paving the way for scalable growth and a lasting cycle of success.
The result is loyal customers who become advocates, employees who thrive and advance, and an organization that consistently delivers value and exceeds client expectations.
Past Clients
Marley has a long track record of coaching Fortune 500 clients to maximize their SaaS investments across diverse verticals such as Technology, Media, Education, Healthcare, Insurance, Government, and Banking.
In the Technology sector alone, Marley has supported clients at 5 of the 6 largest global tech companies, as well as many others within the top 100.
Her expertise spans the entire customer journey — from proof-of-concept, implementation, and onboarding to adoption, strategic enablement, value delivery, measurement, and optimization.
With experience on the customer-side managing SaaS vendor relationships and productivity strategy, Marley brings a unique perspective that includes application roadmapping, integration, tool consolidation, and deprecation.