Services
Choose the right level of support for your business.
Not seeing exactly what you need? Contact Marley to discuss a customized solution.
Customer Success Essentials
Build the foundation for a best-in-class Customer Success function with essential artifacts and a playbook designed to get your team up and running fast.
Customer Success Best Practices
Strategic Planning Framework
Business Review Framework
Customer Success Platform Advisory
Transformation Advisory
Get high-level guidance to holistically design, plan, and align your customer experience teams or transform operations with an expert internal sounding board.
Internal Discovery & Current State Analysis
Customer Success Roadmap, Role Definition, Staffing Plans & Career Ladders
Cross-functional Operations Advisory
Tooling Advisory
Fractional Leadership
Bring Marley on as a Fractional Customer Success Leader, providing strategic, customer-specific guidance and management of ongoing initiatives.
Strategic Customer Management
Voice of the Customer Program
Change Management Plan and Communications
Customer Success Platform RFPs & Evaluation
Customer Success Talent Hiring & Management
